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Moving from basic call centers to world class call centers. (includes related article on the evolving call center): An article from: Bank Marketingby: Vicki Dunscombe, Graham Griffiths, David LaBrie, David Muskat, Ed Neumann, Cheryl O'Donoghue, Cliff Potenza, Debbie Tanis, John Humphrey, Robert StanglJuly 28, 2005
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